This comparative list of the best ticketing software will help you find the ideal solution for your customer support or after sales service. There are a multitude of applications for managing incident tickets, the difficulty is to find the right tool to meet your needs.
In this article, you will find a list of customer support ticketing software, to easily manage your customer service bugs. Properly tracking incident management with your users is crucial to ensuring optimal customer satisfaction. And it's easy to get drowned out by the flow of new tasks and bugs from customer support. This selection will provide you with a full range of free ticketing applications, as well as open source ticket creation software.
A ticketing software (also called a ticket management tool) is an IT solution that allows you to efficiently track bugs and incidents coming from customer support. The tickets are then centralised and sent to the right person for resolution. Incident ticket management software will simplify communication and provide better tracking of bugs and problems reported by customers.
It is crucial to be reactive in order to provide answers to your customers on the support. But finding the right information lost in tickets, the knowledge base, or emails, is often time consuming and complicated.
Outmind is a powerful search engine using artificial intelligence to help you find the right information/document quickly, in all your applications.
This brings a real efficiency gain for the support teams, saving up to several hours per week.
Implementation is simple, as Outmind synchronises with all your existing applications (ticketing software, CRM, Sharepoint, Dropbox, emails, servers, etc.).
Zendesk is an incident ticket management software that brings together all customer interactions in a single solution. It has several features: web widgets, predefined responses, a complete customer history, etc. Zendesk increases customer satisfaction by an average of 25%.
Go to Zendesk
The Crisp ticketing platform is a 100% online multi-channel customer relationship management software, which gathers all messages from your teams, social networks (Twitter, Facebook,...), Live Chat, whatsapp, in a shared inbox.
Go to Crisp
Monday.com is a trouble ticket management software with a 360-degree view of incidents. By centralising the requests made by your customers, Monday becomes the after-sales solution you need. The tool allows for quick processing through a collaborative tracking table and is perfect for measuring customer satisfaction.
Go to Monday
Freshdesk is a complete ticketing solution that offers an optimal customer experience. Based on artificial intelligence it fits perfectly with the skills of the employees. By transforming requests into tickets, they are quickly processed by assigning them to the right people.
Go to Freshdesk
Clarilog is an incident ticket management software that allows you to manage your projects and customer feedback while keeping a permanent contact to create a privileged relationship. This interface centralises all the information about your customers collected in your e-mails, forms, telephone calls, etc.)
Go to Clarilog
Organilog is a cloud-based ticketing tool. It is suitable for employees in mobile situations and enables real-time monitoring of interventions. Users can manage schedules, customers, suppliers, invoicing and more.
Go to Organilog
LiveAgent is an incident ticket management software that helps companies personalise their customer interactions. By combining all your communication channels, LiveAgent optimises your ticket processing time. The tool allows you to create shared notes to your employees and thus improve your communication.
Go to LiveAgent
Freshservice's plug-and-play ticket management solution is cloud-based. Specialised in IT support, it allows IT users to track and manage projects. Automation features allow companies to optimise their workflow. Freshservice organises tickets by categorising and prioritising them automatically.
Go to Freshservice
Zoho Desk is a versatile ticketing software. Thanks to its ability to handle multiple communication channels, the company can focus on the most important tasks. It also ensures data retention for optimal customer care. These features allow you to improve your customer service.
Go to Zoho Desk
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