IMING serves as a general contractor and project management assistant on a variety of projects, including commercial and industrial buildings, alternative energy, and road infrastructure.

Before Outmind, IMING faced several structural challenges: 

Outmind is revolutionizing access to information at IMING by offering a solution that combines powerful document search with generative AI, designed to meet the specific needs of engineering professionals. From the moment the solution was implemented, teams collaborated to build customized business assistants during participatory workshops, ensuring that the applications are directly rooted in their daily workflows.

Thanks to the solution, every employee can instantly access project and client histories by searching across all sources—file servers, SharePoint, Outlook—without needing to know their exact location. This is a decisive advantage, particularly when employees start new roles: they can retrieve all client information in seconds before a meeting, whereas previously this required multiple internal exchanges.

Outmind also plays a key role in improving the quality of responses to requests for proposals. The business assistant “Dave,” conceived and brought to life by the teams themselves, compares the technical proposals being drafted with past responses—not to replace the engineers, but to raise the standard of each response.

In the field as well, the value is immediate: during a legal expert assessment, an employee was able to access response elements in real time from the document database to counter an opposing argument on the spot.

Finally, Outmind provides tailored, human-centered support to ensure sustainable adoption. With a dedicated Customer Success Manager, IMING benefits from personalized support that adapts to changing usage patterns. Workshops to assist in the creation of business assistants were conducted directly with the teams, enabling them to design assistants precisely tailored to their processes. Beyond the initial rollout, Outmind supported the skill development of internal champions, who are now capable of maintaining, improving, and creating new assistants independently, thereby ensuring a solution that refines and enriches itself over time. As Guillaume Troadec, Director of Construction and Industries, puts it: “The best indicator of this success is how employees themselves have embraced the tool in their day-to-day work.”