Lucidworks users' opinions about their user experience are very interesting. It is not easy to find interesting content such as customer testimonials, or user interviews, so we have collected the ratings and comments on Lucidworks customer satisfaction.
⭐⭐⭐ 3/5 (2020)
The value of Lucidworks lies in its user interfaces with the Solar search engine. It provides a more user-friendly approach to search administration. However, it is not comprehensive enough.
⭐⭐⭐ 3/5 (2019)
A tool that allows engineers to exchange knowledge and learn about useful tools, software and programs to solve everyday problems. This allows employers and employees to find the best solutions to engineering problems.
⭐⭐⭐ 3/5 (2019)
I would say that, overall, my experience has been quite good. However, there seems to be a bit of organisational change and I have been assigned new representatives. In addition, there have been some problems with the availability of our consultant over the last few months. Finally, we are working on a flaw in our Fusion software implementation that is taking longer than expected to resolve.
⭐⭐⭐⭐ 4/5 (2021)
Lucidworks goes beyond simply managing and deploying a basic search engine. They provide a myriad of tools to not only deploy a robust search engine but also to make the most of the data through their built-in machine learning models. Their technical support staff is top-notch, responsive and works hard to solve difficult problems and get their customers up and running at the level they expect. They offer both managed and unmanaged options to meet customer needs. We were one of the first customers to run the latest version of Fusion on AWS, which led us to provide information to the Lucidworks development department to manage our use cases. Unfortunately, AWS is not the primary supported cloud service provider, which has sometimes put us in awkward situations when AWS moves away from other cloud service providers (GCP is Lucidworks' primary cloud platform).
Source: Gartner peerinsights
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